Terms and Conditions

This document lays out the rules and responsibilities for you, as a DUUXS Host or Explorer, who wants to host or book experiences through our platform. It covers things like payments, cancellations, and what happens if something goes wrong. The goal is to make sure everyone knows what's expected of them.

By accessing or using the DUUXS platform and services—whether as a guest, Explorer or Host—you agree to these Terms & Conditions in full. This agreement signifies that you understand, accept, and comply with all terms outlined here. Both Hosts and Explorers must adhere to the DUUXS Code of Conduct, which forms an integral part of these Terms & Conditions.

In these Terms & Conditions, the following terms are defined as: Hosts: Hosts are individuals or entities offering Experiences (services) through DUUXS. A Host is officially recognised when their profile is listed on the DUUXS platform and they are eligible to accept bookings. Explorers: Explorers are individuals using the DUUXS platform to look at Experiences, communicate with local Hosts and make Bookings.

You hereby represent and warrant that:

(a) You have read, understand, and agree to comply with and be bound by these Terms and Conditions;

(b) You are an individual at least 18 years old or a duly organised, validly existing business, organisation or other legal entity in good standing under the laws of the country in which You are established;

(c) You are able to enter into legally binding contracts;

(d) You are not forbidden by DUUXS to access and/or use the platform; and

(e) If you take additional participants to your Experience, you agree and warrant that the participants, or their legal guardians, have read and agreed to these Terms and Conditions, including, but not limited to, the Acceptance or Risk and Waiver Liability, Disclaimer, Limitation of Liability and Your Liability and Indemnification sections, which apply to all participants, as if the term “You” was a reference to the participants.

If you do not agree to be bound by these Terms and Conditions, you may not access and/or use the platform, and should not participate in an Experience

DUUXS is a private company registered in Australia, with its offices located at 527 Killiecrankie Road, Killiecrankie, Tasmania, Australia

DUUXS is built on the belief that true connections happen when people engage in genuine, authentic experiences. We encourage Hosts to share their local knowledge and provide Explorers with real, meaningful experiences that reflect the true spirit of the destination. Similarly, we ask Explorers to approach each Experience with an open mind, respect for the local culture, and a desire to learn from and engage with the Host in a manner that is mutually enriching.

Both Hosts and Explorers are expected to respect the cultural values, traditions, and personal boundaries of others at all times. Discriminatory, disrespectful, or harmful behavior will not be tolerated, and may result in account suspension or termination.

At DUUXS, we believe that the best Experiences are those that build lasting relationships between Hosts and Explorers. We encourage a culture of respect, understanding, and reciprocity, where both parties can learn from and support each other. DUUXS is not just a marketplace; it is a community where collaboration, shared values, and sustainability are at the forefront.

We ask that all Hosts and Explorers strive to create a positive, supportive environment, both on the platform and during Experiences. We believe that by fostering these deeper connections, we can create a stronger, more sustainable network of travel and experiences

DUUXS is committed to supporting environmentally and socially responsible travel. We encourage Hosts to offer Experiences that contribute positively to their local environment, culture, and community. Whether through promoting sustainable tourism practices, supporting local businesses, or minimising environmental impact, DUUXS aims to foster experiences that respect both the planet and its people.

Explorers, in turn, are expected to consider the environmental and social impact of the experiences they engage in and to respect the sustainability practices shared by Hosts.

We value clear and honest communication at DUUXS. Hosts must provide accurate and detailed descriptions of their Experiences, and Explorers are encouraged to ask questions and seek clarification before booking. We expect both parties to maintain transparency and integrity in their interactions, including in reviews and feedback, to ensure that all users of the platform have access to reliable, truthful information

Misleading or deceptive behavior - whether by Hosts or Explorers - will not be tolerated and can result in suspension from the platform.

DUUXS is more than just a platform for booking experiences; it's a community of passionate explorers and knowledgeable Hosts. We are committed to fostering an inclusive, positive environment where shared experiences, mutual respect, and the joy of discovery come first. We believe in the power of these shared moments to create lifelong memories and connections.

As part of this community, both Hosts and Explorers are encouraged to participate in ways that contribute to the well-being and growth of the network. This includes supporting each other, sharing feedback, and being part of a movement toward more meaningful travel.

DUUXS provides services to Hosts and, as such, considers the Host to be the legal customer in our transactions. We will issue an invoice to the Host for the subscriptions, which will include our company details, any applicable taxes. DUUXS does not take commissions from Bookings made. As a Host, it is your responsibility to provide the Explorer with any required documentation or invoice in accordance with applicable tax laws.

It is solely the Host’s responsibility to determine which taxes are applicable to their activities and to comply with local tax regulations. This may include, but is not limited to, value-added taxes (VAT), sales taxes, surcharges, or personal/corporate income taxes on reservations made through our platform. Hosts must ensure that all taxes are paid in a timely manner and in full compliance with the relevant laws. By using DUUXS, Hosts agree to fulfill these tax obligations

All content on the DUUXS platform, including but not limited to text, graphics, data, formatting, designs, HTML code, photographs, music, videos, software, and other materials (collectively referred to as "Proprietary Material"), is owned by DUUXS or used with the permission of the respective owner. This Proprietary Material is protected across all forms, media, and technologies. Users are prohibited from copying, downloading, reproducing, modifying, redesigning, reconfiguring, or retransmitting any of the content on this website without the prior written consent of DUUXS.

DUUXS is committed to protecting your privacy. By using our platform, you consent to the collection, use, and storage of your personal data in accordance with our Privacy Policy. We use your data for the purpose of processing bookings, communication between Hosts and Explorers, and providing you with relevant services. Your data may also be used for marketing and promotional purposes, but only with your explicit consent. We take reasonable measures to safeguard your personal information and ensure compliance with Australian data protection laws.

With the range and geographic distribution of Hosts and their Experiences, it is not practical for DUUXS to be able to verify the quality of the Experiences and we cannot guarantee that all Experiences will be flawless, nor can we ensure that the content on our website is entirely free of errors. In the case of any misleading information or misconduct related to Experiences hosted through our platform, DUUXS may, at its sole discretion, suspend or remove any Host or Experience. However, no action taken by DUUXS should be interpreted as accepting liability beyond what is expressly mentioned here.

The information we provide on the platform is based on details submitted by our Hosts. While we apply reasonable skill and care in delivering our services and verifying Hosts, we cannot guarantee that all information is accurate, complete, or free from errors. Hosts remain fully responsible for the accuracy, completeness, and correctness of the descriptive information displayed on the DUUXS platform. Explorers and Hosts can rate each other after Experiences are conducted and these can, over time, provide some indication of how each party is generally perceived.

We encourage Explorers to exercise their own judgment when using services provided by Hosts. Furthermore, all information, including but not limited to content and data provided on the platform, is offered on an "AS IS" and "AS AVAILABLE" basis, without any warranties, express or implied. This includes, but is not limited to, implied warranties of title, non-infringement, merchantability, fitness for a particular purpose, or suitability for specific use.

You may search for Experiences and Hosts through the platform without prior registration. In order to book an Experience, you will be required to register to open an account and complete your profile with your personal details as an Explorer. You shall not apply to open more than one Account on the platform. The opening of an account is at the sole discretion of DUUXS. We reserve the right to refuse to open an account and/or cancel an account without notice and liability, at our sole discretion, for any reason or for no reason.

You must provide accurate, current and complete information and keep the information on your account up-to-date at all times. We will only collect and use personal information from You in accordance with our Privacy Policy.

You are solely and exclusively responsible for any claims relating to any inaccurate, untimely or incomplete information provided by you. You are responsible for any activity on your account, and shall keep your password confidential. If you are aware that any person has entered your account without your permission, you shall inform DUUXS as soon as possible.

You will not use the platform and/or participate in an Experience in any manner that could damage, disable, overburden or impair the functioning of the platform, use data mining or any other method to extract data, apply reverse engineering, or access areas of the platform which you are not authorised to access.

You agree that by submitting any ideas, suggestions, and/or opinions to DUUXS through our surveys and/or any other alternative means you represent and warrant that you have all rights necessary to submit your opinions and you hereby grant to DUUXS a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to access, use, reproduce, display, perform, adapt, and distribute your opinion in any form, anywhere, in connection with DUUXS’ business, without your prior approval and/or notification. This license shall survive termination of your account on the platform.

You may have access to post Hosts’ ratings and reviews (“Reviews”) and the Hosts may respond to such Reviews. By uploading, posting or otherwise making available your Reviews on or through the platform, you:

(a) Grant to Us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to your Reviews to access, use, reproduce, display, perform, adapt, create derivative works, modify, distribute, and promote your Reviews in any form, anywhere, in connection with DUUXS’ business, without your prior approval and/or notification. This license shall survive termination of your account on the Site.

(b) Warrant and represent that you own or otherwise control all of the rights to your Reviews and that use of your Reviews by DUUXS does not violate the rights of any third party;

(c) In the event that your Reviews provided by you to DUUXS violates the rights of a third party, you agree to indemnify DUUXS against any losses and liabilities that may result from the action of such third party against DUUXS;

(d) Understand that other users of the Site will access your Reviews. You will not upload, publish, and/or send any Review that: (i) is fraudulent, false, or misleading; (ii) is defamatory, obscene, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any Host and/or user; (iv) promotes illegal or harmful activities, or (v) includes contact details. We reserve the right to remove or modify, without prior notice, any Reviews alleged to infringe any intellectual property rights, or that violate these Terms and Conditions, and/or unpublish any Experiences containing such Reviews.

Reviews reflect the opinions of the users of the platform and do not reflect the opinion of DUUXS. DUUXS may verify Reviews for accuracy but does not warrant they are correct or accurate. DUUXS shall have no liability for Reviews or for any claims resulting from such Reviews.

We urge you to obtain suitable medical insurance prior to taking an Experience. You acknowledge that all activities involve an element of risk. Also, some Experiences may be adventurous in nature and may involve a significant amount of personal risk. We encourage You to ask the Hosts for information and fully educate yourself about any risks, skills and level of fitness inherent to the Experience.

Also, we strongly encourage you to search for information about your destination to determine the level of risk when traveling to certain areas. We do not make any representation and/or warranty about any risk associated with any travel destination and We are not liable for any damage or loss that may arise out of, or in connection with, any such destination.

You hereby assume all such risk and You, your estate, your family, heirs and assigns hereby agree to release and hold harmless DUUXS PTY LTD, affiliates, directors, and employees from all liabilities and claims that arise from damages of every kind and nature, known and unknown, both pecuniary and non-pecuniary, including but not limited to, illness, bodily injury, disability and death to You and/or any other Experience participant, that may arise out of, or in connection with, the participation in an Experience.

If you take a minor to an Experience, You agree to be legally authorised to act on behalf of the minor. Also, You are solely liable for the safekeeping and supervision of the minor at all times during the Experience.

Explorers can request bookings of Experiences from Hosts and Hosts can choose to accept or reject those requests. Hosts can also choose to create a booking based on a chat conversation with an Explorer. Bookings are not paid for in advance nor are they paid for through DUUXS. Hosts can offer a range of ways to be paid for their Experiences, should any monetary exchange be required at all but the exchange happens outside of DUUXS and after the Experience has been provided.

DUUXS does not guarantee that the website or services will be uninterrupted or free of errors. We reserve the right to correct, modify, amend, enhance, improve, or make any other changes to the website and services at any time, and may also discontinue the display or provision of any content or features without prior notice to users.

We strive to ensure that all the information we provide is accurate, but as human errors can occur, we cannot guarantee complete accuracy. Accordingly, we disclaim all warranties and conditions related to the use of our website and services, including but not limited to the availability, reliability, or quality of the website, services, and events offered through our platform. This includes the nature and quality of the experiences hosted. DUUXS is not responsible for any errors, faults, or inaccuracies in the content or information provided by users, whether Hosts or Explorers. Furthermore, we do not endorse any entity, product, or service mentioned in user-generated content available on our platform.

DUUXS’ responsibility is limited to facilitating access to our website, application, and services. Participation in any event hosted by our Hosts is entirely at your own risk. Since no payment for Experiences is provided through DUUXS or in advance of the Experience itself, DUUXS has no liability related to the amount charged by the Host. Beyond this, DUUXS shall not be liable for any indirect, special, incidental, or consequential damages of any kind, whether arising from negligence or any other legal theory, resulting from or related to participation in any event hosted by our Hosts.

For Hosts, this limitation of liability extends to, but is not limited to, any damages resulting from: (i) the sharing of private or sensitive information by the Host with unauthorised third parties through phishing or other fraudulent means; (ii) any actions taken by the Host based on fraudulent communications received through the DUUXS platform.

In order to book and participate in an Experience, the Hosts require that you agree to the following in respect to their services. To the fullest extent permitted by law, you release the Hosts from any liabilities, claims, damages of every kind and nature, even if such party has been informed in advance of the possibility of such damages or if such damages could have been reasonably foreseen, that may arise out of, or in conjunction with, the participation in an Experience. You agree to defend, indemnify, and host the Host harmless from any liability, loss or cost the Host may incur arising from any claim you, or a participant in an Experience booked by you, make despite the release included in this section.

DUUXS is committed to assisting you with any issues or complaints you may have. If you encounter a problem related to the platform, app, or services, please contact DUUXS promptly to seek resolution. For complaints related to an Experience, you agree to notify DUUXS within 24 hours of the issue arising and to cooperate in good faith to resolve the matter. You also agree to provide any information or take any actions reasonably requested by DUUXS to address the issue.

Since payment for Experiences is not provided in advance, if you feel that the Experience was not worth full or part payment then you are able to discuss this with the Host before providing payment.

Hosts: In the case of a no-show or significant dissatisfaction caused by deviations in the Experience, the Explorer should be entitled to part pay or not pay.

Explorers: If the Experience is interrupted, incomplete, or not attended due to your actions as an Explorer, you may be rated accordingly by the Host.

For any claims or complaints related to the event that exceed the amount paid, DUUXS way mediate between the Explorer and the Host to help find a reasonable solution. Any claim or complaint against DUUXS regarding our services must be submitted within 14 days of the event. Claims or complaints submitted after this period may be rejected, although since no payment goes through DUUXS any claims for payment would be made on the Host.

To the extent permitted by law, these Terms & Conditions, and the provision of our services, are governed by and construed in accordance with Australian law. Any disputes arising from these Terms & Conditions or our services will be exclusively submitted to the competent court in Hobart, Tasmania, Australia.

If a dispute arises between a Host and an Explorer, both parties are encouraged to resolve the issue amicably through direct communication. If the dispute cannot be resolved within a reasonable period, both parties agree to engage in mediation with a neutral third party. If mediation fails, the dispute will be escalated to arbitration, in accordance with the laws of Australia. Any legal action or proceedings arising from these Terms and Conditions will be exclusively submitted to the competent courts in Hobart, Tasmania, Australia.

Both Hosts and Explorers agree to indemnify and hold DUUXS harmless from any claims, liabilities, damages, or expenses (including legal fees) arising from their use of the platform, participation in Experiences, or any other activities associated with DUUXS. This includes, but is not limited to, claims arising from personal injury, property damage, or fraud. By using the DUUXS platform, you agree to assume full responsibility for any risks associated with hosting or participating in an Experience.

Neither DUUXS, Hosts, nor Explorers shall be liable for any failure or delay in performing their obligations under these Terms and Conditions due to events beyond their reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or other force majeure events. In the event of a force majeure, the affected party will notify the other party and work together to reschedule or find an alternative solution.

DUUXS reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on the DUUXS website, and users will be notified via email or platform notification. Continued use of the platform after such changes constitutes acceptance of the revised Terms and Conditions. If a user does not agree with the changes, they should discontinue use of the platform.

All bookings made through the DUUXS platform—whether via the website or app—are automatically directed to the host selected by the Explorer. The platform provides a text based chat function to help build a connection between the Explorers and Hosts.

Instant Confirmation: DUUXS doesn’t offer an instant confirmation service and Hosts must approve all requests.

By Request Bookings: Regardless of an Experience being marked as Available or By Request, all bookings are accepted at the discretion of the Host that offers them.

Confirmation Validity: A booking is considered valid when it has been accepted by the Host and now shows up in an Explorers bookings area in the platform. The DUUXS platform will also send an electronic confirmation (email and/or notification).

By making a reservation with DUUXS, Explorers acknowledge and accept the DUUXS cancellation policy.

When making a reservation on DUUXS, no payment is required upfront. Explorers will be advised of the price of an Experience by the Host and they may, through discussion, arrive at any reasonable price that both parties decide upon. Not all Experiences require payment, some are by donation on the day or are provided free of charge entirely. Payment Process: The Host describes one or more means by which they accept payment so that the Explorer knows in advance how they will pay the Host on the day.

DUUXS is an online platform designed for people seeking authentic experiences with local Hosts around the world. We serve as a marketplace where Explorers can connect with Hosts to book a wide range of experiences.

Through our platform, Explorers can request bookings of a variety of experiences with local Hosts globally. By making a booking, Explorers enter into a direct contractual agreement with the Host offering the service. From the moment the booking is confirmed, DUUXS functions solely as an intermediary, facilitating the connection between the Explorers and the Host. DUUXS is not a party to the agreement between the Explorer and the Host and is not liable for any failure to perform or other damages resulting from this relationship. For every booking, at least one person aged 18 or older must be present during the experience.

Explorers must submit any complaints regarding their Experience within 48 hours after the scheduled end of the event. While DUUXS is not liable for refunds and is not involved in the exchange of monies between the Explorer and the Host.

Complaints must be submitted to the DUUXS support team by email via support@duuxs.com or via phone at [Support number yetto be defined]. Explorers should provide relevant details, including booking reference, a description of the issue, and any supporting evidence (e.g., photos, messages).

These terms govern the relationship between DUUXS and you, the Host, when using our platform. By registering as a Host, you agree to comply with all these terms and the DUUXS Host Code of Conduct.

Profile and Representation: You must ensure your profile and Experiences are accurately represented. Any false or misleading information can lead to suspension or termination.

Bookings: All bookings should be handled through the DUUXS platform but you can contact the Explorers outside of our platform as required.

Communication: All communication prior to a booking confirmation may be easiest on the DUUXS platform but you are not limited to that. Exchanging contact information with an Explorer in the chat before the confirmation of a booking is perfectly acceptable.

Cancellations: Hosts are expected to honor all confirmed bookings. Cancellations impact Explorer satisfaction and platform performance. Communicate with the Explorers when things go wrong. Repeated avoidable violations may lead to suspension.

Sending a Substitute: Hosts must personally conduct all Experiences. Sending another person in their place is not allowed.

Zero-Tolerance for No-Shows: DUUXS has a zero-tolerance policy for Host no-shows. Failure to show up for a confirmed booking will result in immediate suspension of your Host account.

Transactions with Explorers don’t have to occur within the platform. Contacting Explorers outside of DUUXS is allowed as we want genuine connections between Hosts and Explorers to take place.

Since Hosts are not paid through the DUUXS platform, you will be paid by the Explorer after the Experience. DUUXS acts as a marketplace to connect the Hosts and Explorers but payments are outside of our platform.

Hosts are responsible for complying with all local tax laws and paying any relevant taxes associated with the services they provide. DUUXS will issue invoices to Hosts for subscription services rendered.

Hosts must adhere to the DUUXS Code of Conduct, which includes professionalism, respect, and safety standards. Any violations of the Code of Conduct will result in suspension or termination of your account.

DUUXS operates as a marketplace that connects independent Hosts with Explorers seeking unique local experiences. As such, DUUXS does not provide the Experiences directly but facilitates the connection and booking between the Host and Explorer. Hosts act as independent service providers and are responsible for the execution and quality of the Experiences they offer. DUUXS charges a subscription model for Hosts but does not have any fees on bookings. The subscription fee covers platform maintenance, marketing, and support services provided to both Hosts and Guests. By using DUUXS, Hosts agree to respect and comply with this policy.

Hosts must ensure the quality of Experiences by being prepared and responsive. Safety of the Explorers is paramount, and Hosts must act responsibly, avoiding unsafe situations.

As a Host, you are responsible for making it clear to Explorers the risks involved in participating in your Experience. While insurance may not be required for all private experiences, you should inform Explorers of any potential risks associated with the activities, and ensure that they understand and accept these risks before participating.

For commercial Hosts you are required to maintain adequate insurance coverage for their Experiences where required, including liability insurance, to cover any accidents or incidents that may occur during the course of the Experience. DUUXS is not responsible for any damages or injuries arising from the Experience, and Hosts agree to provide proof of insurance upon request.

Host performance will be assessed periodically, relative to the median performance across the Host community. Explorers can rate Hosts after each Experience which will determine a star rating. We expect Hosts to maintain competitive standards in areas such as response times, cancellation rates, and review scores compared to their peers.

DUUXS retains ownership of all proprietary content on the platform. Hosts grant DUUXS a license to use any materials (e.g., images, videos) they provide to promote the platform and their Experiences via the website, online and offline marketing.

DUUXS reserves the right to suspend or terminate any host account for breaches of these terms and conditions without liability. This includes cancellation of confirmed bookings.